On-demand Customer Service for eCommerce Brands

Bradza provides on-demand customer service support for e-Commerce brands that want to reduce first-response times, improve resolution times, and increase customer satisfaction.

GET STARTED
Paul Salem
Founder, Spumoni

Bradza was able to manage over 15,000 daily tickets for us with an average of 4 hour response time and a 18 hour resolution time. Depending on the holidays and promotions, their service is flexible enough to scale up or down when needed.

Chantal DeGaust
Founder, Senses Studios

Bradza took the time to understand my business and processes. They understood my entire product catalogue inside out, made helpful recommendations on improvements along the way. With Bradza managing my customer service, I'm able to focus on growing my business.

We take the hassle out of online customer Service

Bradza is designed to ramp up eCommerce brands from launch to scale.

By using Bradza, you can easily add live chat or customer service agents to your store confirming orders and answering common questions in real-time.

WHO WE WORK WITH

Give your customers better service without having to go through the headache of setting up a customer service team.

Scale your customer service team as demand requires and leave recruiting, onboarding, and training to us.

INDUSTRY EXPERTISE

Apparel

Beauty

Events

ENTREPRENEURS

- Average of 100 support tickets per month

- Occasional support ticket inquiries on shipping, returns, and refunds

SMBs

- Average of 250 support tickets per month

- Frequent support ticket inquiries on shipping, returns, and refunds

Lower first-response times by over 75% and provide live coverage

Most retailers on Shopify realize how demanding and time-consuming customer service can be. That’s why some of the biggest brands in the world use Bradza.

<12 Hours First Response Time

High Cost-Savings

8 Hours Live-Chat Coverage

Flexible & Scalable

Customer Service Simplified

WHO WE WORK WITH

1. Let’s get to know your business

Discovery call about your business, products, statistics, and goals

Review your product and support documentation, covering your tone and messaging

Review common support tickets and resolution steps

Review your current customer support tools and processes

2. we’ll setup your tools And processes

Sign up for Gorgias Helpdesk and connect your support channels

Configure your Gorgias Helpdesk with macros and automations

Review your Gorgias Helpdesk configuation and ensure alignment with your goals

3. We run your customer support

Sign up for Gorgias Helpdesk and connect your support channels

Configure your Gorgias Helpdesk with macros and automations

Review your Gorgias Helpdesk configuation and ensure alignment with your goals

4. Active Monitoring and Reporting

Daily and weekly reporting on key customer success metrics

Quarterly review calls

Increase sales, reduce response times and improve customer satisfaction.

We have the tools to take over your support. You gain new customers and retain existing ones with top-quality, always-on customer support. Tell us what, when, and how you want us to handle your incoming tickets and we got you covered.

OUR PARTNER ECOSYSTEM

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

VISIT PARTNER SITE

Alloy automates the tedious aspects of your store so you can focus on growing your business.

VISIT PARTNER SITE

Flexible and simple pricing

Our pricing plans are flexible and tailored to grow as your business scales. No commitments, cancel anytime.

PLUS

$75

/Month

As low as $0.75 per ticket

Up to 100 tickets per month

PREMIUM

$189

/Month

As low as $0.75 per ticket

Up to 250 tickets per month

Email

SMS

Facebook & Instagram Comments

Messenger

<12 Hour First Response Time

PLUS

$75

/Month

As low as $0.75 per ticket

Up to 100 tickets per month

SERVICES

Email

SMS

Facebook & Instagram Comments

Messenger

<12 Hour First Response Time

PREMIUM

$189

/Month

As low as $0.75 per ticket

Up to 250 tickets per month

SERVICES

Email

SMS

Facebook & Instagram Comments

Messenger

<12 Hour First Response Time

LIVE-CHAT COVERAGE

Starting at

$219

/Month

8 Hours Live-Chat Coverage

Need a custom plan for your store?

GET IN TOUCH

Customer Service Simplified

HAVE A QUESTION FOR US?

Contact us

Have a question about our pricing plan or want to learn more about Bradza?

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